’Soon, we will have more than 100 engineers across India who can cater to the service’
Tell us more about Agilent Technologies’ newly introduced product and its features?
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| Siva Kumar Pasupathi |
Agilent Technologies is a global leader in the test and measurement segment. With Agilent CrossLab Services and Supplies, launched on July 20, 2012 in Mumbai, it raising the standards for technologies that support routine lab analysis. Agilent CrossLab Services and Supplies is a new innovative solution from Agilent Technologies for non-Agilent instruments. All our service contracts from Agilent Technologies are well documented contractual agreements. With CrossLab Agilent we will be able to provide comprehensive service contracts for all leading chromatography instruments from Shimadzu, Waters, Thermo, Bruker, Perkin Elmer etc.
How prompt is this new technology in addressing client issues?
Our latest solution helps users to keep their lab running at peak efficiency, regardless of the instrument manufacturer. From award-winning, multi-vendor qualification and compliance to expert service engineers and a broad portfolio of parts for both Agilent and instruments from other vendors, Agilent CrossLab has the key which is required to maximise lab uptime. The result is a lab-wide programme that is more personalised, more efficient, and more cost effective. In a nutshell, it is a single point of solution for non Agilent Services and Supplies.
How did you come to develop this kind of service and how long did you take?
Agilent Technologies has already been a leader in test and measurement segment. With an effort to strengthen our portfolio, we launched this aftermarket solution under the brand name ‘Agilent CrossLab’, which offers Agilent’s expertise, integrated solutions and services to the customers.
With the help of aftermarket solutions, will you be able to address queries about your competitors designed machines. Tell us how you’ll be moderating and why?
Yes. We have trained and certified professionals who can give services to our competitor’s instruments. These professionals (Service Engineers) undergo a refresher training every 90 days.
How many pharma and chemical companies have you are targetted? Why should these companies approach you rather than other manufacturers?
CrossLab Services is already in the Indian market since the last three years. Earlier it was known as multi-vendor services. We have top 15 pharma companies accounting for more than 500-plus non Agilent instruments which is already in the contract. Customers have the benefit of a single point of solution, comprehensive contracts, which assure the least downtime of instruments, better budget planning as this is a comprehensive contract; cost advantage since it is a collective approach, and above all Agilent’s guarantee.
What concessions would you like to provide for your services and what benefits will your clients get from the newly introduced technology?
The first and foremost benefit of this solution is a single point of solution for non Agilent Services and Supplies as well. We have award-winning, multi-vendor qualification and compliance, qualified service engineers and a broad portfolio of parts for both Agilent and instruments from other vendors.
Tell us how many people are working on this job? What active role they have undertaken to escalate this service to the next level.
Presently, we have 40-plus trained and certified engineers across India. With CrossLab Services Lab coming up in Manesar we will soon have more than 100 engineers across India who can cater to the service needs for non-Agilent instruments as well. It is the first after the facility in Engelwood, Colarado where engineers are trained on non Agilent instruments
What marketing strategies have you planned and how aggressive are they?
Recently, in the Mumbai we had an official launch of CrossLab Service and Supplies at Hyatt Regency, Mumbai on July 20, 2012. It was attended by many leading pharma and biotech industry professionals. As a marketing strategy we are also running a health checkup campaign for non Agilent instruments across the country so that we can extend the reach of this service to tier II and tier III cities as well.
Tell us about your expectations from the aftermarket solutions and where do you see this product after two years?
We have high expectations from this solution. This is a one of kind service in the Indian market. Agilent also provides this solution to other markets where we operate.
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