Agilent Technologies has launched their aftermarket solutions ‘Agilent CrossLab.’ Agilent CrossLab is the combination of multi-vendor services as well as supplies to customers who use non-Agilent instruments. Agilent had launched multi-vendor support services to customers as early as January 2010. Recently, Agilent combined supplies and services under one umbrella called Agilent CrossLab for ease of customer understanding. Among others, Agilent supports equipment and supplies of companies like Bruker, Dionex, Perkin Elmer, Shimadzu, Thermo Scientific and Waters. The advantages of Agilent CrossLab Services and Supplies are: Agilent service engineers are certified through direct hands-on training with original equipment from leading manufacturers; Agilent maintains a multi-million dollar inventory of service parts for both Agilent and non-Agilent equipment; Agilent-developed service protocols and checklists assure consistent, high-quality service; Agilent’s fully automated compliance engine provides the safest, most efficient qualification of all leading chromatography and spectrometry systems.
In India, more than 500 other manufacturers of non-Agilent instruments are under CrossLab Services; Agilent has deployed more than 40 engineers who are certified to service other manufacturer LC and GC across India; More than 15 top pharma companies in India are already availing CrossLab Services.
By continually raising the standards for technologies that support routine analysis, Agilent’s R&D efforts have led to breakthroughs such as: Brand new supplies portfolio for major brands of non-Agilent analytical instruments; Manufactured to work seamlessly with a variety of systems including: GCs from Bruker, Varian, PerkinElmer, Shimadzu and Thermo Scientific; HPLCs from Waters, Shimadzu, and Dionex; CTC GC and LC autosamplers. Siva Kumar Pasupathi, Country Manager for Life Sciences & Chemical Analysis Business in India, said, “With the launch of CrossLab, we are now closer to the customer than ever. And we have invested in every sphere of customer touch points, whether it is the number of engineers in the field, their training and certification, or maintaining an exhaustive inventory. We are well positioned to bring delight to each and every customer, even if their original equipment of choice was not from Agilent.”
Parmeet S Ahuja, President and Country General Manager, Agilent India, commented, “Agilent service quality and expertise is well-recognised in the industry. It is our commitment to our customers in India that this same expertise is available to them, even if they have equipment that is non-Agilent. In fact, in most cases, Agilent supplies enhance the performance of their non-Agilent equipment. That is a testament to Agilent innovation.”
EP News Bureau
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