In this video:
Session by Uday Koushik, Senior GM- Services- India & South Asia, PerkinElmer Inc
Topic: Latest trends in Laboratory Services for more operational efficiency
Key Highlights:
+ Service is taking action to create value for someone else
+ Service represents a working system, not a broken system
+ Customer education and training is fast becoming a norm these days which helps in enhancing knowledge and skillsets
+ Remote support helps in the quick virtual arrival of support staff, is cost-effective, safe and secure, as control is with the user, and has faster resolutions
+ The role of the service engineers is evolving from reactive to proactive. They act as fixers, trainers and consultants to discuss maintenance strategies