How is the response of Indian life sciences and healthcare industry to Thermonet network?
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Samar Nath
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The response to the Thermonet product from customers, during the roll-out sessions, was very encouraging and we are in the process of onboarding customers on select lanes.
Have you made any India specific modifications in Thermonet network?
In India, due to the present infrastructure, we operate these activities within the custodian’s facilities. They support the storage of pharmaceuticals and vaccines and offer customers temperature monitoring, dry ice replenishing along with active and non-active container handling to ensure product quality at all times
Do you plan to cover more cities under Thermonet network in India? What services do you offer in Mumbai, Hyderabad and Bengaluru centres?
Yes, there are plans to expand in Delhi, Ahmedabad and Chennai shortly. DHL Thermonet provides seamless temperature visibility along the supply chain, 24/7 proactive monitoring and intervention based on pre-determined touch points and DHL’s RFID Smart Sensor technology, that is also GDP certified. Temperature data and logistics events can be accessed via the proprietary LifeTrack IT platform that also houses all product-specific SOPs, facilitating early intervention and simplifying document control.
Which other countries are already part of this innovative concept?
Overall Thermonet is present in 46 countries globally, primarily in the Americas and EMEA (Europe, Middle East, Africa) regions.
Who are your competitors?
Thermonet is a unique product specific to DHL Global Forwarding. Our customers in the life sciences and healthcare sector are looking for better ways to manage the risk of product damage and loss from temperature deviations in increasingly long and diverse supply chains globally. With DHL Thermonet we are defining the new standard to tackle these requirements.
What will be the challenges in making Thermonet network successful in India?
Our key challenges will be in areas where DHL does not have direct control/ access to the cargo, for eg. customs zones.