FrymaKoruma has set up a new telephone hotline, the FK HelpLine, as a central point of contact for emergency operating and process help. The FK HelpLine team takes the customer’s call and passes the case on to the FrymaKoruma expert who is most competent to handle it. The HelpLine will allow a wide range of questions and problems to be dealt with swiftly by a qualified person.
Whatever the challenge, FrymaKoruma gets together with the customer to develop a suitable solution and assist with the technical implementation. Queries linked to processing or formulations, for example, are assigned to a specialist at ProTec, the process technology and training centre. If electronic control or hardware aspects need clarifying, on the other hand, the automation department has the necessary know-how. Finding the right person to talk to fast matters particularly when a machine malfunctions and immediate action is imperative.
The installation of the FK HelpLine reflects the Romaco Group’s customer philosophy. Efficiently organised technical support means less downtime and higher productivity with FrymaKoruma technologies around the globe. The telephone hotline can be reached at any time of the day (CET). As an alternative, enquiries can also be addressed to a special e-mail account: [email protected]. The electronic mailbox is checked constantly during business hours to make sure each case is processed promptly no matter where the customer happens to be in the world. The fact that the HelpLine services are free of charge throughout the warranty period is a further highlight.
Contact Details:
Susanne Silva
Market Communications
Romaco Group
Am Heegwald 11
76227 Karlsruhe
Germany
Tel: +49 (0) 721 4804 0
Fax: +49 (0) 721 4804 225
Email: [email protected]
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